FAQ - Celui

Celui stands out as an artisan-made footwear brand, offering unique and stylish shoes handcrafted by expert artisans. We use superior quality materials, ensuring comfort, durability, and style. Committed to sustainability, we use eco-friendly materials, making our footwear a perfect blend of style, comfort, and responsibility.

You can choose the product of your choice from our website and add it to the cart. Proceed to check out and choose to pay for your order via Online Payment, Credit/Debit card or UPI through Razorpay gateway.

To find the right size for you, first take your measurements using a tape measure and compare them to the measurements provided in the size chart. If your measurements are in between two sizes, we recommend selecting the larger size. If you have any further questions or need help selecting the right size, please contact our Customer Support team for assistance.

We understand that everyone’s feet are different and it can be difficult to determine the right size for you. To help you choose the right size for your broad or narrow feet, please refer to our sizing guide for helpful tips on how to measure your feet and choose the correct size. If you are still not sure, please contact our Customer Support team for assistance.

We apologize if your size is not available in our online store. We recommend that you check back periodically for restocks, or contact us directly at contact@celui.in and we will do our best to help you find the size you are looking for.

To stay up to date on the latest Celui news and updates, be sure to follow us on our social media accounts and sign up for our newsletter. Our social media accounts are: Instagram (@celui.in) & Facebook (@Celui.TheOne1). You can also find updates and exclusive offers on our website at www.celui.in.

You can expect your order to be delivered within 3-5 business days. Due to the artisan-made nature of our products, some orders might take a bit longer. Once your order is shipped, we'll send you an email with tracking details. For any further queries, feel free to contact our Customer Support team.

We ship all our orders using reliable courier aggregators. After you place an order, you will receive an email confirmation with a tracking number. You can use this tracking number to view the status of your order and track its delivery progress on our website.

Your satisfaction with your Celui purchase is of utmost importance to us. While generally, products bought are non-returnable and non-refundable, we do recognize that on rare occasions, you might receive a damaged, defective, or incorrect item. In such cases, they are eligible for exchange or return.

Please refer to the Shipping & Returns section on our website for more information.

To use your gift card, simply visit our website, select your desired items, and proceed to checkout. During payment, choose the "Enter Promo Code" option and input your unique gift card code. If your purchase exceeds the gift card value, you can pay the remaining amount using any of our accepted payment methods.

You can pay via :

- Credit/Debit Card

- UPI

- Net Banking

- Any available wallet at checkout

You can check for the same at the time of check out.

To explore collaborations or partnerships with Celui, please email us at creativedirector@celui.in. Our team will get back to you to discuss further.